Terms and Conditions

1. General Information

Silvens operates as a premium jewelry brand offering gold, silver, and fine jewelry products through our official website.

Our registered business address is:

Al Wali Jewellers, Ibn-e-Saeed Rd
Canal Bank Housing Scheme
Harbanspura, Lahore 54850
Phone: +92 300 1107382

All products are subject to availability and confirmation of order acceptance.

2. Product Authenticity

Silvens guarantees that:

• Gold items are genuine gold according to stated purity
• Silver items are genuine silver according to stated purity

We stand behind the authenticity of our materials. Minor variations in finish or texture may occur due to handcrafted or production processes.

3. Pricing and Payment

All prices displayed on our website are listed in the applicable currency.

We reserve the right to update prices without prior notice due to changes in metal rates or market conditions.

Payment Methods

For customers within Pakistan:

• Cash on Delivery is available for selected silver and basic gold items
• Prepaid payment options are also available

For international customers:

• Prepaid payment is required for all orders

Orders are processed only after payment confirmation where applicable.

4. Order Acceptance

Silvens reserves the right to:

• Refuse or cancel any order due to pricing errors
• Cancel orders suspected of fraudulent activity
• Cancel orders due to stock unavailability

In such cases, any confirmed payment will be refunded appropriately.

5. Shipping and Delivery

Shipping timelines may vary depending on product availability and location.

While we strive to deliver within estimated timeframes, delays may occur due to:

• Courier service issues
• Customs clearance for international orders
• Public holidays or unforeseen circumstances

Silvens is not liable for delays caused by third party logistics providers once the order has been dispatched.

6. Returns, Refunds, and Exchanges

We aim to maintain fair and transparent policies while protecting product integrity.

Refunds may be processed according to our Shipping and Returns policy.

In general:

• Refunds may be issued after applicable making and service charges are deducted
• Exchanges for gold items are calculated based on net weight equivalency
• Silver returns or exchanges are adjusted according to applicable weight calculations

Returned products must be in original condition and may be subject to inspection before approval.

For full details, customers are advised to review our Shipping and Returns page.

7. Custom or Modified Orders

Custom or specially modified jewelry items may have limited eligibility for return or refund.

Specific conditions for custom orders are outlined in our Shipping and Returns policy.

8. Intellectual Property

All content on the Silvens website including logos, product images, descriptions, and design elements are the intellectual property of Silvens.

Unauthorized reproduction, copying, or commercial use is strictly prohibited.

9. Limitation of Liability

Silvens shall not be held liable for:

• Indirect or incidental damages
• Losses resulting from misuse of products
• Delays beyond reasonable control

Our liability is limited to the value of the purchased product.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Pakistan.

Any disputes shall be resolved through appropriate legal channels within Pakistan.

11. Updates to Terms

Silvens may update, modify, or revise these Terms and Conditions at any time to reflect changes in business practices, policies, or legal requirements.

Any updates will be published on this page. Continued use of the website after such changes indicates acceptance of the revised Terms.