Shipping & Returns
Shipping within Pakistan
Items in stock are usually delivered within three to four working days.
Items that require preparation or customization may take six to seven working days.
Custom or made to order jewelry may take ten to thirteen working days.
We provide regular updates through WhatsApp or email to keep you informed about your order.
Minor delays may occur due to courier services.
International Shipping
We ship to selected international destinations including the USA, UK, and Europe.
Delivery timelines depend on the destination and courier services, usually ranging between fourteen to seventeen days.
Minor delays may occur due to courier services or customs.
Notification for Exchanges or Returns
If you wish to request an exchange or return, please notify us within three days of receiving your order.
The notification period starts from the next day after delivery.
Send a message with photos and complete details of the item so our team can guide you through the process.
Return Timeframe
Three days within Pakistan
Seven days for international orders
Items received after this period may not be accepted.
Eligible Returns and Exchanges
The item is unused and in original condition
The item is not damaged, broken, or altered
The product is returned with original packaging
Items that do not meet these conditions may not be approved
All items are inspected before final approval
Refund Policy
Refunds are processed after inspection and approval of the returned item.
We reserve the right to review and approve refunds based on our policy conditions.
Minor weight variation due to handling and quality checks may apply.
Refund Method and Processing Time
Approved refunds are issued through bank transfer
Processing time is five to seven business days after approval
The amount is transferred to the customer provided bank account
Customers are advised to keep purchase proof or invoice for smooth processing
Gold Jewelry Refund and Exchange
Within three days, exchange may be offered at full value
After this period, refund or resale is based on the current market gold rate
Making charges and polishing costs are not included in refunds
Final refund value is calculated based on net material weight and current rate, with a very little percentage deduction
Silver Jewelry Refund
Silver jewelry is evaluated based on material value
Making and polishing costs are not included
Refund is calculated after evaluation of net silver value
Diamond and Gemstone Policy
Diamonds may be evaluated based on resale value depending on condition and market factors.
Gemstones are not eligible for standard refunds. Each case is reviewed individually.
Custom or Personalized Jewelry
Custom or personalized jewelry is prepared specifically for you.
Refunds are based on material value only
Making polishing and labor costs are not included
Once the design is approved and production begins, cancellation or changes may result in deductions based on work already completed
We recommend reviewing all details carefully before placing a custom order
Deductions for Making and Finishing
For certain items, minor handling, polishing, and making charges may be deducted when processing returns or refunds.
These adjustments ensure fair evaluation and maintain product quality standards.
Price Adjustment Policy
Precious metal prices change based on market conditions.
Refunds for gold and silver are calculated using the current market rate at the time of processing.
This may result in a higher or lower refund amount compared to the original purchase price.
Shipping Costs for Returns or Exchanges
Customers are responsible for the cost of returning items for both exchanges and refunds.
We recommend using a reliable courier service and keeping tracking details until the item is received by our team.
If an item is received damaged or defective, Silvens will handle the return and resolution process.
Non Approved Cases
Items that are used, worn, or damaged
Products damaged due to customer handling
Custom jewelry beyond material recovery
Fraud and Misuse Protection
Suspicious or abusive requests may be declined after review.
If you need help regarding shipping, returns, or refunds, you can contact our support team through our website.