Shipping & Returns

Items in stock are usually delivered within three to four working days. Items that require preparation or customization may take six to seven working days. Custom or made to order jewelry may take ten to thirteen working days.

We provide regular updates through WhatsApp or email to keep you informed about your order. Minor delays may occur due to courier services.

If you wish to exchange or return an item, please notify us within three days of receiving your order. Send a message with photos and details of the item so we can guide you through the process.

The item should be returned within seven to ten days. Items received after this period may not be accepted for exchange or return.

We ship to selected international destinations including the USA, UK, and Europe. Delivery timelines depend on the destination and courier services, usually ranging between fourteen to seventeen days.

Minor delays may occur due to courier services or customs.

International customers are responsible for return shipping costs. Notification of exchange or return requests should be made within three days of receiving the order.

Items should be returned within fourteen to seventeen days. Our team will provide guidance throughout the process.

Items arriving damaged or with genuine issues are eligible for returns or exchanges.

Exchange requests must be notified within three days of delivery and items returned within seven to ten days within Pakistan or fourteen to seventeen days internationally.

Custom or personalized items may have limited return options. Minor deductions may apply to cover handling, finishing, or making charges.

For certain items, minor handling, polishing, and making charges may be deducted when processing exchanges or returns. These adjustments ensure your jewelry remains carefully crafted and professionally maintained.

Customers are responsible for the cost of shipping items back to Silvens for both exchanges and returns.

We recommend using a reliable courier service and keeping tracking information until the item is received by our team.

Custom or personalized jewelry is prepared specifically for you. Return or exchange options may be limited.

We recommend reviewing all details carefully before placing a custom order. Any adjustments or deductions will be communicated clearly to maintain transparency and customer trust.