Shipping & Returns

Orders that are in stock are usually delivered in 3 to 4 business days. If an item needs to be remade because it's out of stock, delivery takes 5 to 8 business days. Custom pieces take 8 to 12 business days.

You'll get updates through WhatsApp or email as your order moves along. Minor delays sometimes happen because of the courier, and we'll let you know if that happens.

We deliver to several countries outside Pakistan. If you're ordering from abroad, message us first so we can confirm delivery to your country and give you the exact shipping cost.

Delivery usually takes 10 to 20 business days once your order is dispatched, and you'll get a tracking number to follow it. Taxes, shipping charges, and any other applicable costs are added on top of the product price.

International orders need advance payment before we dispatch them, since Cash on Delivery isn't available outside Pakistan.

Customs can sometimes add a few extra days. This is normal and outside our control.

If you'd like to exchange an item, message us within 3 days of receiving your order. If it arrived damaged or with a genuine issue, message us within 24 hours so we can look into it quickly.

Once we approve your exchange or return, send the item back within 5 to 7 business days. You're responsible for the return shipping cost, so use a courier you trust and keep the tracking details until we confirm we've received it.

For a return or exchange to be accepted, the item needs to be unused, undamaged, and in its original packaging. Delivery charges are not refundable, even when the item itself is returned.

For gold, the value of any stones and the making and polishing charges are deducted, along with an additional 5%, before the remaining gold value is refunded at the applicable rate.

For silver, the refund is based on the item's net silver weight at the applicable rate, with making and polishing charges deducted first.

Gold and silver rates change daily, so the exact refund amount is confirmed at the current market rate once we've received and weighed your returned item.

Refunds are usually processed within 5 business days after that, mostly through bank transfer.

Custom jewellery is made specifically for you, so it works a little differently from a regular order.

We ask for a 10% advance payment to begin. This confirms your order and lets us start sourcing materials and preparing your design. If you cancel before we've started making the piece, this advance is refunded in full. Once production has started, it's no longer refundable, since it's already gone toward materials and labour for your piece.

Because these pieces are handmade, the final weight can come out slightly different from our estimate. This is normal in jewellery making and isn't something we can promise down to the gram.

If you'd like to return or exchange a custom piece after delivery, the same making and polishing deductions apply as they would for any handmade gold or silver item.