Privacy Policy

1. Information We Collect

We may collect the following information when you interact with Silvens:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order details and purchase history
• Payment confirmation details
• Messages or inquiries sent to us
• Device information such as IP address and browser type
• Website usage data including pages viewed and time spent

We only collect information that is necessary to process orders, provide support, improve our services, and maintain secure transactions.

2. How We Use Your Information

Your information may be used for:

• Processing and fulfilling orders
• Payment verification
• Shipping and delivery coordination
• Customer support and communication
• Order updates and service notifications
• Improving website performance and user experience
• Preventing fraud or unauthorized activity
• Marketing communication if you choose to receive updates

We do not sell or rent your personal information to third parties.

3. Payment Security

All payments are processed through secure third party payment providers. Silvens does not store full credit or debit card details on its servers.

While we implement reasonable security measures, no online system is completely immune from risk. Customers are responsible for keeping their account credentials secure.

4. Third Party Services

We may share necessary information with trusted third parties including:

• Payment processors
• Shipping and courier partners
• Website hosting providers
• Technical service providers

These third parties only receive the information required to perform their services.

If our website is hosted on platforms such as Shopify or similar providers, your data may be processed according to their infrastructure and security standards.

5. International Data Transfers

Because Silvens may serve international customers, your information may be processed or stored outside your country of residence.

By using our website, you consent to such data processing where required for order fulfillment and service delivery.

6. Data Retention

We retain customer data only as long as necessary to:

• Complete transactions
• Provide customer support
• Comply with legal or tax requirements
• Resolve disputes

After this period, information may be securely deleted.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw marketing consent

Requests may be submitted through our Contact page.

We may require identity verification before processing requests.

8. Children’s Privacy

Silvens does not knowingly collect personal information from individuals under the legal age in their jurisdiction.

If a parent or guardian believes a minor has provided information, they may contact us for removal.

9. External Links

Our website may contain links to third party websites. Silvens is not responsible for the privacy practices or content of external sites.

10. Policy Updates

Silvens may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be published on this page. We encourage customers to review this page periodically to stay informed about how their information is protected.

11. Contact Information

For privacy related questions, you may contact us through:

Email: silvenstore@gmail.com
Phone: +92 300 1107382
Address: Al Wali Jewellers, Ibn-e-Saeed Rd, Canal Bank Housing Scheme
Harbanspura, Lahore 54850