Frequently Asked Questions

How can I trust the authenticity and quality of Silvens jewelry

All Silvens jewelry is crafted using genuine gold, silver, diamonds, and gemstones. We work with trusted suppliers and perform careful quality checks on each piece. Every product is finished with precision and attention to detail, ensuring you receive exactly what is represented.

How can I be confident about the quality before placing an order

We provide clear product descriptions, detailed specifications, and high quality images for every item. If you need further guidance before making a purchase, our team is available to answer your questions and help you choose the perfect piece.

Do handmade pieces look exactly the same as shown on the website

Most of our jewelry is handmade. Very slight variations in finish or tone may occur due to the handmade process and professional photography lighting. These natural differences do not affect the overall design, quality, or value of the piece.

How long does delivery take within Pakistan.

If the item is in stock, delivery within Pakistan usually takes three to four working days. If the item is not in stock and needs preparation, delivery may take six to seven working days. For customized or made to order jewelry, delivery within Pakistan typically takes between three to thirteen working days. We provide updates throughout the process.

Do you offer international shipping.

Yes. We ship to selected international locations including the USA, UK, and Europe. For international customers, if the item is in stock, delivery usually takes up to fourteen working days. If the item is not in stock and requires preparation or customization, delivery may take up to seventeen working days. Once dispatched, tracking details are shared for easy monitoring.

Will I receive tracking details for my order.

Yes. Once your order is dispatched, tracking details are provided so you can follow your shipment until it reaches you.

What should I do if I entered the wrong delivery address.

If you notice an address issue after placing your order, please contact us as soon as possible. Address changes can only be requested within twenty four hours of placing the order or before dispatch, whichever comes first. After shipment, address changes may not be possible.

What is your return policy.

If a product arrives damaged or has a genuine issue, please contact us within forty-eight hours of delivery. Our team will review the case and guide you on the next steps in a fair and transparent manner.

Are customized or made to order items eligible for return.

Customized or made to order jewelry is prepared specifically for you. Because of this, return options are limited. We strongly recommend confirming all details, including size, design, and specifications, before placing a custom order.

How can I contact Silvens customer support.

You can contact our team through phone, WhatsApp, or email. Our support staff responds during working hours and aims to provide prompt, clear, and professional assistance.