FAQ

Browse the shop, select your piece and size where applicable, and checkout securely online. You will receive an order confirmation by email once payment is processed.

If your order has not entered production or dispatch, we will do our best to amend or cancel it. Contact us as soon as possible with your order number.

Domestic orders typically arrive within 3–5 business days after dispatch. Remote areas may take longer. You will receive tracking once your order ships.

Selected international destinations are available at checkout. Duties and import taxes, where applicable, are the responsibility of the recipient unless stated otherwise.

We work primarily in sterling silver and gold. Material details are listed on each product page. If you need further specification, contact us before ordering.

Pieces are hallmarked or stamped according to applicable regulations and the material composition of each design.

Store pieces separately in a soft pouch or lined box, away from humidity and direct sunlight. See our Care page for full guidance.

We recommend removing jewellery before swimming, showering, or using hot tubs. Water, chlorine, and salt can affect finish and clasps over time.