Privacy Policy

When you visit our website or place an order, we may collect:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order details and purchase history
• Payment confirmation details (not full card numbers — see Section 3)
• Messages or enquiries you send us
• Device information such as IP address and browser type
• Website usage data, such as pages viewed and time spent on the site

We only collect what's needed to process orders, respond to enquiries, and keep our website and transactions secure.

We use your information to:

• Process and fulfil orders
• Verify payments
• Coordinate shipping and delivery
• Respond to your questions and provide support
• Send order updates and service notifications
• Understand how our website is used, so we can improve it
• Prevent fraud or unauthorised activity
• Send marketing updates, if you've chosen to receive them

We do not sell or rent your personal information to anyone.

Online payments on our website are processed through Safepay, a third-party payment gateway. We don't store your full card details on our own servers.

If you choose Cash on Delivery for an eligible order, no online payment information is collected for that transaction.

We use standard security practices to protect your payment information. As with any online purchase, it's also a good idea to keep your own account and device secure on your end.

Our website uses cookies and similar technologies, including the Meta (Facebook/Instagram) Pixel, to:

• Understand website traffic and how visitors use our site
• Remember items in your cart
• Show you relevant ads on Meta platforms based on your visit to our site
• Measure how our ads are performing

Cookies don't give us access to your device or personal files. You can disable cookies in your browser settings, and you can manage how Meta uses your information for ads through Meta's own Ad Preferences settings. Turning cookies off may affect how some parts of our website work.

We share only the information necessary with the following third parties so they can carry out their part in getting your order to you:

• Shopify, which powers parts of our website and order processing
• Safepay, for processing online payments
• Meta, for advertising and analytics through the Pixel described above
• Courier and shipping partners, to deliver your order

Each of these providers only receives the information needed for their specific role, and is responsible for handling it under their own privacy and security practices.

Because we use third-party platforms like Shopify, your information may be stored or processed on servers located outside Pakistan. By using our website, you agree to this, where it's necessary to process your order or run our services.

We keep customer information only as long as needed to complete transactions, provide support, meet any legal or tax requirements, and resolve disputes if they come up. After that, information is deleted or securely archived.

You can contact us at any time to ask what information we hold about you, request a correction if something's wrong, ask us to delete it, or opt out of marketing messages. We'll do our best to act on these requests, and may ask you to confirm your identity first so we don't hand over anyone else's information by mistake.

Silvens does not knowingly collect personal information from children. If you're a parent or guardian and believe your child has given us information, please contact us and we'll remove it.

Our website may link to other websites. We aren't responsible for the privacy practices or content of sites we don't operate.

We may update this Privacy Policy from time to time to reflect changes in how we operate or new legal requirements. Updates will be posted on this page, so we'd encourage checking back occasionally.

This Privacy Policy should be read together with our Terms and Conditions, which set out the rules for using our website and placing orders.

For any privacy-related questions, you can reach us at:

Email: silvensstore@gmail.com

Phone / WhatsApp: +92 300 1107382

Address: Al Wali Jewellers, Ibn-e-Saeed Rd, Canal Bank Housing Scheme
Harbanspura, Lahore, 54850